Support

Questions or problems? Email admin@fixditapp.com. We reply within 2 business days.

Getting help

Tell us what happened and on which screen. You can also send feedback from the app: open My account and tap Send feedback. Please never send us passwords, sign-in codes or card numbers.

Delete your account

1. In the app, open My account (the button with your initial or photo at the top of the home screen).
2. Tap Delete account at the bottom.
3. Read what will be deleted, type DELETE, and tap Delete my account.

If one of your jobs is in progress or waiting for the homeowner to confirm the work, the app lists it and asks you to finish or cancel it first.

Deleting removes your name, contact details, addresses, photos and settings. Reviews you wrote and your past conversations stay for the other people involved, shown as “Former member”. If you can’t sign in to the app, email us from the address on your account.

Report or block someone

1. Open the conversation with that person.
2. Tap ⋯ at the top right.
3. Choose Report conversation and pick a reason, or Block them.

Reports go to the Fix’d It team, who may read the reported conversation. To report a job, a profile or anything else, email admin@fixditapp.com with the job title or contractor’s name and what’s wrong.

Staying safe

Share your street address only with the contractor you hire. The app shows it to them automatically once you hire, and to no one else.